Terms and Conditions

Terms and Conditions enable you to have a standard set of rules applying to all your customer relationships. They provide legal security and prevent that you have to negotiate a new contract each team you onboard a new customer. 

Your Terms and Conditions set the legal framework for your business. Terms and Conditions are not legally required, but they allow you to set rules which are clear, adapted to your business, and more in your favour than if only statutory law applies. 

Terms and Conditions should reflect the legal details of your agreement with your business partners: For how long you and they are contractually bound (the Term), how the parties can terminate the agreement, the payment modalities. Crucial are also clauses to limit your liability and for most businesses how intellectual property is treated. Last but not least, do not forget to include a mechanism to easily change your Terms in case your business will change.  

It is crucial to lay out a clear process on how you can amend your Terms and Conditions once needed, both in your terms and internally with the responsible person. Usually, this requires a notice to your existing customers, and a period in which they can decide to stop using your services. It is also important to already draft the terms in a way which anticipates potential changes in your business model. Cleverly drafted terms mean that you do not have to alter them because of slight changes in your services or prices – this approach will save you a significant amount of legal costs in the long run.